Change Management skills

Trainer(s): Bridget Allaway

Duration: 2 days workshop

Business context

Change management is a structured approach to implementing a change and is critical to the successful implementation of any new system or process. It provides processes and tools that are important in leading a typical change program. It addresses the people side of change to ease the transition from the current to the desired state.

The ability to manage the non-technical aspects and risks of a delivery is key to project success.

This workshop can be facilitated as a stand-alone workshop, but best integrated into appropriate technical courses.

Who should attend

Technical experts responsible for implementing a new system or process in their organisations.

Course content

Understand the key elements of a Change process.
Develop the case for change- getting from A to B.
Getting the change known and visible.
Using the Organisational Capability model as a tool to implement the change.
Sponsorship and stakeholder management.
Identify people as change agents.
Identify training for change agents.
Resistance to the change and how to manage resistance and build commitment to the change.
Creating the change message using the 4 P model.
Securing the returns-measuring the results.

This overall program provides technical experts with the necessary skills to implement change successfully and improve the quality and sustainability of the implementation.

Learning, methods and tools

The principal method is interactive, experiential learning: learning by doing including:

Individual and small group activities.
Syndicate work.
Mini presentations.
Practical application exercises.

Facilitator: Bridget Allaway. Due to the highly interactive nature of this workshop, participant numbers are limited to 16. For larger groups, an additional facilitator is required.

Critical success factors:

Leadership commitment and engagement in the activity.
Sponsor assigned to the workshop.
Focal point assigned for logistics and administrative preparation.
Stakeholders and participants fully briefed prior to the workshop.
Participants are available for the full duration of the workshop.